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Complaints Procedure

SRA - Complaints Form
OISC - Complaints Form

                                             We hope that you will be happy with the quality of service we provide.


Should you have any complaint about the handling of your case, please speak to our Solicitor/Caseworker who will try to resolve the problem. 


If you wish to make a complaint, it can be made in writing to our Management Committee Chair:

Ms Laura Clark

The Chair

Youth Legal & Resource Centre

Ashburton Youth Centre

Westleigh Ave


SW15 6XD

You can make a complaint either: six years of the problem happening or three years from when you found out about it (if it took place more than six years ago).

If your complaint is unresolved, you are advised to contact the independent Legal Ombudsman in England and Wales within six months of your last contact with us. 


You can contact the Legal Ombudsman at:

Legal Ombudsman

PO Box 6806




Via email on

By phone on 0300 555 0333 or at

The Legal Ombudsman will first try and resolve your complaint formally and you will have a chance to put your case in writing. If you accept the Legal Ombudsman’s decision, it will be final and binding on you.


In relation to the Debt and Money Advice, you can contact the Financial Ombudsman Service via email at:


By phone number 0300 123 9 123 or 0800 023 456.

In relation to the Immigration Advice, if we are unable to resolve matters to your satisfaction or you wish to pursue your complaint through other channels, you are entitled to contact the Office of the Immigration Services Commissioner (OISC) at any time.


Please complete the attached complaint form and email it to:



If you are unable to email the complaint form, please type onto the form and post it to:



The Office of the Immigration Services Commissioner Complaints Team

5th Floor

21 Bloomsbury Street



By phone number 0345 000 0046


The OISC is the public body, which regulates immigration advice and services within the UK.The OISC may review your file as part of their regulatory role.


If you have complained to your solicitor about breaching the SRA Code of Conduct and you are not satisfied with their response, you can report them to the SRA.




Please send it to the Reports Team at:


The Cube
199 Wharfside Street
B1 1RN


Via email on:

Contact Centre:

Via email at: or by phone  0370 606 2555

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